Shop Privacy Policy

Last updated: February 25, 2025

Welcome to VIYA Health South Africa’s Online Store!

This Privacy Policy explains how we collect, use, and share your personal information when you visit our e-commerce website (viya.health/shop/), use our services, or make a purchase.

By using our website or services, you agree to the terms in this Privacy Policy. If you don’t agree, please don’t use our site or services.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date above. We encourage you to review this page regularly to stay informed.

📋 What Information We Collect

We collect information in three main ways:

1. Directly from you
2. Automatically when you use our site
3. From third parties

1. 📌 Information You Provide Directly:

• Name, email, phone number
• Shipping and billing addresses
• Order and payment details (processed securely via payment gateways)
• Account login details (if you create an account)
• Messages or support queries

You can choose not to provide some information, but this may limit your ability to use certain features.

2. 💻 Information Collected Automatically:

We use cookies and similar technologies to collect:

• Your IP address and browser type
• Pages you visit and time spent
• Device and network info
• How you interact with the site

3. 📨 Information from Third Parties:

We may receive information from:

• WooCommerce (our e-commerce platform)
• Payment providers (e.g., PayFast, PayPal, or others)
• Shipping services (local couriers)
• Marketing and analytics tools (e.g., Google Analytics)

🛠️ How We Use Your Information

We use your information to:

• Process your orders and payments
• Manage your account and preferences
• Communicate with you about your order, delivery, or account
• Respond to your customer support queries
• Send you updates or marketing messages (if you’ve opted in)
• Improve our website and services
• Detect and prevent fraud

You can opt out of promotional emails anytime using the unsubscribe link in the message.

🍪 Cookies and Tracking

We use cookies to:

• Keep you logged in
• Remember your preferences
• Analyze site traffic and usage
• Show you relevant ads

You can control cookies through your browser settings. Blocking cookies may affect how the site works.

🤝 Who We Share Your Information With

We may share your personal info with:

• Service providers (e.g., payment gateways, delivery companies, web hosts)
• Marketing and analytics partners
• Legal authorities when required by law
• Affiliates or successors if our business structure changes

We do not sell your personal information.

👧 Children’s Privacy

Our services are not intended for children under 16. If you’re a parent and believe your child has shared personal info with us, please contact us so we can delete it.

🔐 How We Protect Your Data

We use security measures to keep your data safe, but no system is completely secure. Please avoid sending sensitive information through unprotected channels.

We keep your information only as long as necessary—for example, to fulfill orders, manage your account, or meet legal obligations.

✅ Your Rights

Depending on where you live, you may have the right to:

• Access the data we hold about you
• Correct inaccurate information
• Delete your personal data
• Receive a copy of your data
• Withdraw consent where applicable
• Limit or object to how your data is used

To make a request, please email us at athwane@psi.org. We may need to verify your identity before responding.

🌍 International Users

Your information may be stored or processed outside your country, including in locations where data protection laws may be different. We use appropriate safeguards to protect your data when required.

📞 Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us:

📧 Email: athwane@psi.org
📍 Address: 63 Regency Drive, Centurion, GP, 0178, South Africa
🌐 Website: viya.health/shop