Shop Terms of Service

Effective Date: February 2025

Welcome to VIYA Health South Africa’s online store. This website is operated by VIYA Health South Africa. Throughout the site, the terms “we,” “us,” and “our” refer to VIYA Health South Africa. By using our website and services, you agree to the following Terms of Service (“Terms”), including any additional policies or terms referenced herein or available by hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, customers, vendors, merchants, and content contributors. Please read them carefully before accessing or using any part of the website. By accessing the site or purchasing a product, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the site or use any of our services.

We reserve the right to update or modify these Terms at any time by posting changes to this page. Your continued use of the site after such changes are posted constitutes acceptance of those changes.

Our online store is built on WooCommerce and hosted on WP Engine, which provides us with the e-commerce functionality and security to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that:

• You are at least the age of majority in your jurisdiction, or
• You have provided consent for any minor dependents to use this site.

You agree not to use our products or services for any unlawful or unauthorized purpose. Any violation of these Terms will result in the immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that your content (excluding credit card details) may be transferred unencrypted across various networks and adapted to meet technical requirements. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from VIYA Health South Africa.

3. Accuracy, Completeness & Timeliness of Information

We make every effort to provide accurate and current information, but we do not guarantee that the content on this site is complete, accurate, or up to date. You acknowledge that any reliance on site material is at your own risk.

4. Modifications to the Service and Prices

Product prices are subject to change without notice. We may also modify or discontinue any part of the Service at any time without prior notice. We are not liable for any such changes, suspensions, or discontinuations.

5. Products or Services

Some products or services may be available exclusively online and may have limited quantities. These are subject to return or exchange only in accordance with our Refund Policy.
We reserve the right to:

• Limit sales to specific individuals, regions, or jurisdictions
• Discontinue any product at any time

We do not guarantee that the quality of products or services will meet your expectations.

6. Billing and Account Information

We reserve the right to:

• Refuse any order you place with us
• Limit or cancel quantities per person, per household, or per order

This may include orders using the same account, credit card, or shipping/billing address. Please review our Refund Policy for more details.

7. Third-Party Links

This site may include links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party materials or websites.

8. User Comments & Feedback

By submitting feedback, suggestions, or other content to us, you agree that we may use, edit, publish, and distribute such content without obligation to:

1. Keep it confidential,
2. Provide compensation, or
3. Respond.

We reserve the right to remove any content we deem inappropriate or in violation of these Terms.

Contact Us

For any questions about these Terms of Service, please contact us:

📞 Phone: +27 (010) 500 2331
📧 Email: viyahealthsa@psi.org